Each donation request is assigned by Microsoft to a license number and an authorization number (also called contract number). These numbers are used to identify your request and may be required to perform certain actions on the VLSC. It`s helpful to have these numbers available when you go to your Local Microsoft VLSC helpline. If you can`t log in to the VLSC to find your license and authorization numbers, check first if someone else has access to your organization. If this is not the case, contact TechSoup customer service for help. You can give you the name of the administrative user who requested the donation and give you the permission and license codes. Once you have received this information, contact your local vlsc support centre using the instructions below and ask for help to update your administrative users. If you are talking to the VLSC support center representative, note that the Microsoft donation program via TechSoup is different from the Open License program, which is available through other channels. The following information should help. You`ll find the instructions for using the VLSC by clicking on the help in the VLSC menu bar, and then clicking on the name of the FAQ that relates to your question. VLSC help is also available if you`re not connected.
Microsoft also offers a series of videos for using the VLSC, including account registration, user management, benefit activation and more. Be sure to use Internet Explorer to watch the videos. This book is published under the Creative Commons Attribution-NonCommercial-NoDerivs 4.0 International License. To find your license number and authorization numbers If you have a specific question that FAQs don`t answer, you can contact your Microsoft VLSC support center. TechSoup usually can`t solve your VLSC problems, so please contact Microsoft before asking TechSoup for help.